It was concluded that had there been any difficulty in delivering the item, Zomato should not have made the booking in the first place. Therefore, the grave deficiency in rendering service was attributable to Zomato.
“In case, they were not able to deliver food items timely as per the ‘On time or Free’ campaign, then, they should not have charged Rs.10/- extra for the same, which further contributed to unfair trade practice on their part.”
Source: Barandbench
