Maze restaurant is stated to be a reputed multi-cuisine restaurant offering quality food and prompt services.
The complainant claimed she was lured by the advertisement brochure of the said restaurant regarding the supply of ‘Special Onam Sadya’ on Thiruvonam of 2021, August 28.
The complainant booked sadya from Maze restaurant for 5 persons after paying the entire amount of ₹1295/- in advance. While accepting the said order, the complainant by the restaurant staff that the sadya booked would be delivered to the her flat on Thiruvonam day.
However, on Tiruvonam day, even after the guests invited by the complainant had arrived by 1pm, the food wasn’t delivered.
The restaurant did not answer any of the calls or messages of the complainant regarding why the food wasn’t delivered.
Thereafter, the guests of the complainant had to leave without having food, leaving the complainant embarrassed.
The restaurant cared to respond only around 6pm putting up lame excuses and also didn’t refund the advance money, the complaint stated.
Source: Barandbench
