More recently, an application was filed by the petitioners pointing out that after the Court issued notice in the matter, there have been multiple updates of the Rapido mobile application – both in the iOS and the Android versions.
However, not a single update has addressed the concerns raised by the petitioners, the application stated. This reflected Rapido’s casual and insensitive attitude to the issue, the Court was told.
“Despite as many as six updates having taken place, not a single issue flagged by the petitioners has as yet been resolved, thus pointing to Respondent no. 1 ‘s casual and insensitive attitude. The same is true for the Android version updates,” the application stated.
The application also pointed out several specific issues that could have been addressed by the cab aggregator through updates, including:
Visually impaired users cannot independently cancel a ride;
Such persons cannot track the location of the driver;
Such persons cannot message drivers from within the app;
A number of critical buttons in the app are unlabeled, such as for selection of vendors for making payment. These buttons are therefore inaccessible.
Source: Barandbench
