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Delhi consumer court orders post office to pay ₹15k penalty for failure to maintain bank customer’s KYC details

By way of background, the customer had two accounts with the post office and intended to transfer funds from one of them.

To facilitate the transfer, he issued a cheque of ₹1 lakh. However, the cheque was dishonored by the bank (post office) on the grounds that the customer’s signature was not present in their database.

In response, the bank requested the customer to provide his signature details again.

Instead of complying with bank’s request, the customer filed a complaint, alleging negligence or raising concerns of potentially fraudulent activity.

He contended that he had provided his signature during the KYC process years ago and suspected that another signature might have been uploaded to the bank’s database.

The complainant has also reported the matter to to the Ministry of Communication, alleging mischief, corruption, and criminal activity by the bank.

He raised concerns that there may be a conspiracy to seize his funds and that another signature might have been uploaded on the bank’s database, leaving open the possibility of his money being withdrawn by someone else.

Source: Barandbench

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