National Institute for smart governance is inviting online applications for the post of Grievance Redressal Expert.
About the Organization
National Institute for Smart Government (NISG) is a not-for-profit company set up in 2002 by the Government of India (GoI) on the Public-Private-Partnership (PPP) model with the Secretary, Ministry of Electronics and Information Technology (MeitY) as its Chairman. NISG is shaped as an institution of excellence in e-governance to assist governments in ushering in smart governance, process reforms and digitalization.
NISG has been at the forefront of e-governance initiatives in India and contributed towards improvement in government processes and establishment of service delivery systems resulting in faster and simpler service delivery to end-users including citizens and businesses.
About the Opportunity
National Institute for smart governance invites online applications for the post of Grievance Redressal Expert under Ayushman Bharat Digital Mission (ABDM) project at Tripura, Agartala.
Name of the post
Grievance Redressal Expert
Roles and Responsibilities
- Set up Management Information System (MIS) and evolve procedures which are necessary for monitoring public grievances and their redressal.
- Provide adequate escalation channels (e.g. Setup call centre, dedicated email address, web portals etc.) for logging grievances
- Identify areas of recurring grievances, analyze underlying cases, suggest commissioning of appropriate studies, where necessary, for systemic/ procedural corrections, and cause a review of policies/procedures which are identified as sources of grievances.
- Regularly inspect grievance machinery in attached/subordinate formations and undertake random sampling with a view to evaluating the quality of disposal of the grievances.
- Implement decisions taken by higher management on grievances received.
Eligibility Criteria
- BE/B-Tech/MCA/master’s in public policy/public administration, BA-LLB, MBA (HR) from AICTE recognized institute with desired experience in Client Relationship Management, Incident Management, Customer Care
- Excellent communication skills.
- Exposure to social sector schemes/missions of government at the national, state and district levels
- Preference will be given to persons having experience working in the Health Sector
- Minimum 4+ years of experience in the healthcare sector in a suitable position in Client Relationship Management, Incident Management, and Customer Care.
How to Apply?
Interested candidates can apply for this position by filling up the form available at the end of this post.
Location
Tripura, Agartala.
Click here to apply
Source: Lawctopus
