Taking into consideration the facts, the Commission noted that the cancellation of the London trip was beyond the control of the company. However, it was the duty of the company to take care in advance to book the air tickets and obtain visa approval from the Embassy/Consulate well within the scheduled trip period, it added.
Thereby, it allowed the complaint and directed the company to pay compensation of ₹2,00,000 to the complainant, along with ₹1,00,000 towards deficiency in service caused to the complainant and cost of litigation of ₹5,000 with interest @ 10% p.a. within two months from the date of this order.
Advocate Prashant T Pandit appeared for the complainant.
Advocate S Ramakrishnan appeared for Thomas Cook.
Source: Barandbench
