Sharma stated in her complaint that the driver arrived at the pick up spot only 14 minutes after the booking was confirmed. Thereafter, he allegedly took a wrong turn, in a direction opposite to the one suggested in the app, in order to refill the CNG tank in his car. Sharma also claimed that the fare turned out to be higher than the one shown to her on the app, when she had booked the cab.
After lodging a complaint with Uber regarding the delay and fare difference, Uber refunded her the excess amount of ₹139 after realising it was their driver’s mistake, Sharma’s complaint stated.
However, dissatisfied with this amount, Sharma lodged a complaint with the district forum, which issued notice to Uber India.
Source: Barandbench
