As per the complainant, after ordering the supplement purportedly manufactured by USA based Muscletech, he was unable to detect the ‘scratch code’, which led him to contact Flipkart’s customer support.
Flipkart support suggested verifying the genuineness of the product with Shri Balaji Overseas, an importer of Muscletech supplements. The importer confirmed that the product received was counterfeit.
Accordingly, the complainant approached the retailer for a refund but did not get one. Aggrieved, he moved the Commission against Flipkart and the retailer. The importer was also arraigned as a respondent.
Source: Barandbench
