Appearing for Uber, Senior Advocate Janak Dwarkadas pointed out that a grievance redressal mechanism was available. He contended that as a company wanting to do better business, Uber did not fall back with contemporaries.
“We do not like to fall behind, we do not want Ola to have better business than Uber. That is not good for our business. There is a service available of the same nature. My friend says there is no provision for complaint. If the State says there is something that I must incorporate, then we will incorporate the same. Whatever is the grievance can be checked, and the same can be deposed in an affidavit. If required, we will deal with it or incorporate it,” he argued.