Under the new Intermediary Rules, online gaming intermediaries that offer online real money games must undertake additional due diligence, appoint a chief compliance officer, a nodal contact person, and a resident grievance officer, and publish monthly compliance reports detailing the complaints received and actions taken. They must also publish their physical contact address in India and set up a complaint mechanism allowing users to track their complaints. Online gaming intermediaries must display a mark of verification by an online gaming self-regulatory body on the online real money game, and include information regarding policies related to withdrawals, refunds, winnings distribution, as well as KYC verification procedures and deposit protection measures in their rules and regulations, privacy policy, terms of service, and user agreements.
Source: Barandbench
