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Learn ‘Online Dispute Resolution – ODR’ in the era of E-courts and ADR with Lawctopus’ Online Certificate Course! [Jan 15 – Feb 15]: Register by Jan 10

Course on ODR

About the Course

You are a 21st Century Lawyer! We know that you love Information & Communication Technologies.

However, to stay relevant in the field, you must let your love reflect in how you practice law. Use these technologies to improve administration and access to justice.

Back when we set out to build a course that adds substantial value to students of law (both young and old), we were guided by the desire to teach them the core skills of being a ‘Tomorrow’s Lawyer’.

Keeping in mind the future of law, we wanted to gear them up not just with contemporary and future ways of dispute resolution but also train them to deliver it through the medium which will soon replace a major chunk of traditional platforms of dispute resolution like physical courtrooms, tribunals, lok-adalats etc.

Leveraging technology to reduce the pendency of disputes is a priority of the Judiciary as well as the Government. Aggressive promotion of virtual courtrooms and alternative dispute resolution mechanisms by these institutions tells us a lot about what we must do to stay relevant in the profession.

Bar Council of India mandating that Mediation be taught compulsorily in law schools is a big testament to the importance of this subject for all lawyers!

This course is designed to equip you with the necessary skill-set to start your journey in Online Dispute Resolution.

The course will give you an overview of the Online Dispute Resolution processes with a focus on online mediation and electronic arbitration.

Additionally, this course will teach you how to be effective in communication and facilitation. Given the applied nature of the field, we will also discuss the types of disputes that are most suited for Online Dispute Resolution.

How will the Course help you?

  • Give you a strong foundational knowledge of what is Online Dispute Resolution
  • You will learn the micro-skills and techniques of Online Dispute Resolution
  • Learn about the psychology of online conflicts
  • Learn how to become effective online mediators and arbitrators
  • Learn how to start careers in ADR as case managers
  • Learn how to use the most popular domestic Online Dispute Resolution platforms


The course has been conceived to bring you to speed with the developments in Online Dispute Resolution.

This course will enable you to confidently apply various ODR techniques in practice. 

Each module will contain easy to understand written content and supplementary video recordings.

Every module will end with the Stories section which will contain real-life examples from people who have experienced/practiced ODR.

The course contains 8 modules:

Setting the Context (Module 1)

  • Dispute resolution today & Alternative Dispute Resolution
  • Need for ODR & defining ODR
  • Evolution of ODR and ODR in India

Understanding Conflict in an Online Atmosphere (Module 2)

  • Legality of ODR in India
  • Different Use-Cases Suitable for ODR
  • Psychology of Online Conflict
  • How Participants behave differently online and the role of diversity in communication

Core Skills of an Online Mediator / Conciliator (Module 3)

  • Understanding the Online Mediation / Conciliation workflow
  • Online Active Listening
  • Reframing, Caucusing, Brainstorming & Managing Power Differentials

Core Skills of an Online Arbitrator (Module 4)

  • Understanding the impact of ODR on Arbitration & Conciliation Act, 1996
  • Workflow of an online arbitration
  • Setting timelines & Communication with parties

Core Skills of an Online Case Manager (Module 5)

  • What is Online Case Management?
  • Participation between an ODR Professional & a case manager
  • Core Skills of an Online Case Manager

Online Communication Skills (Module 6)

  • Building Trust Online
  • Build a credible profile online
  • Use your Case Manager effectively
  • Best Practices – Audio/Video Conferencing for Dispute Resolution

ODR in Action (Module 7)

  • Resolving Consumer Disputes through ODR 
  • Resolving Financial Disputes
  • Resolving Family Disputes through ODR
  • Shifting Courts Online – Role of ODR

The Future (Module 8)

  • What does the future hold? ADR as Automatic Dispute Resolution
  • Role of Artificial Intelligence in ODR
  • Blockchain in ODR
  • Use of Smart Contracts in ODR
  • Next Steps: How to make a career in ODR

Self-Assessment: Knowledge-checks at the end of every module to test your understanding of the modules

ASSIGNMENT: A practical test to assess your ODR Skills.

Course Developers

This course has been designed by Akshetha Ashok & Pranjal Sinha of SAMA.

SAMA is a government recognized Online Dispute Resolution Institution, with 650+ mediators/arbitrators and 850+ case managers in 85+ cities across India.

Akshetha Ashok: Akshetha Ashok, co-founder at Sama, has completed her dispute resolution training from ADR-ODR, London.

She serves as the Chief Legal Officer at Sama and is responsible for managing neutrals and case-managers. (Neutrals are to ODR, what a Mediator is to mediation).

Akshetha has trained officials of the Department of Consumer Affairs, Government of West Bengal in mediation for consumer disputes.

Pranjal Sinha: Pranjal Sinha, co-founder at Sama, is the Youngest recipient of the prestigious JAMS Weinstein International Fellowship in the world, and has attended Programme on Negotiation at Harvard Law School & Fellows’ training at JAMS, San Francisco.

He is also a certified mediator from the Ministry of Corporate Affairs, Government of India.

Dr. N Venkateshwarlu: Dr. N Venkateshwarlu is a Senior Assistant Professor at Department of Law, Osmania University, Hyderabad. He is a UGC-Research Awardee and the Course Director for ICSSR’s Research Methodology Programme.

He has also authored the book ‘Law Relating to Online Dispute Resolution in India’ (Theory & Practice)’.

Who is this course for?

  • Undergraduate, postgraduate, and advanced students of law
  • Young and experienced lawyers (both litigators and those working in law firms)
  • Individuals looking to work in the field of access to justice
  • Academicians looking to enhance their knowledge of ODR
  • Individuals, entrepreneurs, and professionals with interest in Alternative Dispute Resolution
  • Anybody with interest in Legal Technology and Innovation


Duration: 4 weeks

Course fee: Rs. 2500 (inclusive of GST)



Mode of learning

  • Completely online and self-paced
  • Recorded video lectures
  • 4-5 live lectures for clearing of doubts, discussion on assignments, etc. (Recorded versions of the live lectures will be made available for those who miss attending it live or those who want to revise the live lecture)
  • Text-based modules and reading resources
  • Online based forum for doubt resolution and peer-to-peer learning
  • Compulsory assignment
  • Optional reflective exercises
  • Live and exclusive webinars on careers in Online Dispute Resolution, CV-building, etc.

Add-on Benefits:

  • Get a certificate issued by Lawctopus Law School after the completion of the course
  • Free career counseling, CV, and career guidance for the best students in each batch
  • Get preferable internship slots with partner organisations (for the top-performing students in each batch)
  • A chance to get published on Academike, Lawctopus’ Law Journal (ISSN: 2349-9796) (if your paper is around Online Dispute Resolution)
  • An opportunity to mentor future batches for senior students, academicians, and practitioners (this is a paid, part-time, work-from-position at Lawctopus)


If you have any questions, please leave a comment on this post or email at

Want to talk to someone before taking a decision? Call our counsellor Snigdha Ghatak at +91-9315974277, between 10.30 am to 7.30 pm (Monday is weekly off for us!)

Disclaimer: We try to ensure that the information we post on Lawctopus is accurate. However, despite our best efforts, some of the content may contain errors. You can trust us, but please conduct your own checks too.

Source: Lawctopus

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